The Place for All Things Customer Service
Guides, articles, benchmarks, and general information about customer service and support.
A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.
Customer Service Guides
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
The 5 Steps of Customer Service
For many people, customer service can be a deal-breaker when deciding whether to stick with a company or jump ship ...
Creative Customer Service Ideas for Hotels Managers
Customer service has always been in the center of hotels management, and these days it has become an experts game ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Methods to Improve Customer Experience in Travel Agencies
To improve the customer experience of a travel agency, it is good to take into account three fundamental concepts: personalization, ...
What is Customer Service and Why is it Important?
Customer Service – Definition Customer service is all the support that a company or a business offers its customers, both ...
8 Tips For Getting Better Customer Service
Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...
The Best Time To Call Customer Service
A recent study by Zendesk, customer service and sales CRM software provider, gives an interesting insight into the best times ...
Customer Service Tools
Best Support Ticketing Tools and Help Desk Software for Customer Service
As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
Best Customer Self-Service Software – Free and Paid (2023)
A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
10 Best Chatbots for Customer Service
Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Send a WhatsApp Message to Any Number Online
Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Best Live Chat Software for Customer Service (2023)
Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...